Velvet Essence Privacy Policy

Effective Date: 18 August 2025

At Velvet Essence, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you shop with us — whether online, at pop-up events, or through custom order enquiries. By using our services, you agree to the practices described below.

1. Information We Collect

We may collect the following types of personal information depending on how you interact with us:

  • Contact details – name, phone number, email, and delivery/billing address

  • Order information – product selections, purchase history, payment confirmation

  • Payment details – processed securely via third-party providers (e.g., Shopify, Ziina). We do not store your payment card numbers.

  • WhatsApp communications – if you contact us via WhatsApp, your name and phone number are stored for order support and delivery purposes

  • Device & usage information – IP address, browser type, or interaction with our website (collected automatically via Shopify and cookies)

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Communicate order updates, delivery status, and customer support responses

  • Personalise your shopping experience (e.g., showing relevant products)

  • Send occasional marketing offers or product updates (only if you opt in)

  • Ensure security and fraud prevention in transactions

  • Comply with legal requirements when necessary

3. Marketing & Communications

If you have opted in, we may send you updates by email, WhatsApp, or social media about new collections, promotions, or events.
You can unsubscribe at any time using the link in our emails or by contacting us directly.

4. Data Sharing

We may share your information only in the following cases:

  • With service providers – such as Shopify (for website hosting and payments), Ziina (for mobile payments), and logistics partners (for delivery)

  • With marketing platforms – to show you relevant ads (if you consent)

  • When required by law – to comply with legal or regulatory requests

We do not sell or rent your information to third parties for their marketing purposes.

5. Data Protection & Retention

  • Your data is processed on secure servers provided by trusted partners (Shopify, Ziina, email providers).

  • Access is restricted to authorised Velvet Essence personnel.

  • While no system is 100% secure, we use reasonable measures to protect your data.

  • We retain your personal information only as long as necessary to provide services, meet legal obligations, or resolve disputes.

6. International Data Transfers

As we use Shopify and other service providers, your data may be transferred and stored outside your country of residence (for example, in Canada, the US, or the EU). These providers follow recognised data protection standards such as the EU Standard Contractual Clauses to safeguard your information.

7. Your Rights

Depending on where you live, you may have the right to:

  • Request access to the personal data we hold about you

  • Request correction or deletion of your information

  • Request a copy of your data (data portability)

  • Withdraw consent for marketing communications

To make a request, contact us at velvet.essence@outlook.com. We may require identity verification before processing your request.

8. Children’s Privacy

Our services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children.

9. Third-Party Links

Our site may link to third-party platforms (e.g., Instagram, payment providers). We are not responsible for their privacy practices and encourage you to review their policies.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website, with the “Effective Date” at the top.

Contact Us

For any privacy-related questions, please contact us:

📧 velvet.essence@outlook.com
📞 +971 50 596 4089
📍 Al Reem Island, Abu Dhabi, UAE