At Velvet Essence, we are committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information when you shop with us — whether online, in person at events, or through custom order enquiries.
1. Information We Collect
We may collect the following types of personal information:
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Contact details – such as name, phone number, email, and delivery address
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Order information – including product selections, purchase history, and payment details
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Payment method identifiers – such as card or mobile payment confirmation (handled securely via third-party gateways like Ziina)
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WhatsApp communications – if you contact us via WhatsApp, your name and phone number are stored for order tracking or customer service
We do not store your payment card numbers — all transactions are securely processed by third-party providers.
2. How We Use Your Information
Your personal information may be used for the following purposes:
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To process and deliver your orders
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To communicate updates related to your purchase
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To respond to your queries and provide customer support
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To personalise your shopping experience
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For occasional marketing offers or product updates (if you opt in)
We will never sell, rent, or share your information with third parties for their marketing purposes.
3. Marketing & Communications
You may receive occasional emails, WhatsApp messages, or social media updates regarding new products, promotions, or events — but only if you have opted in. You may unsubscribe or request removal at any time.
4. Data Protection
We use secure servers and trusted third-party apps (such as Shopify and Ziina) to process and store your data. Access to your personal information is restricted to authorised Velvet Essence personnel only.
5. Third-Party Services
Our site may contain links to third-party platforms (e.g. Instagram, payment gateways). We are not responsible for their privacy practices, so we encourage you to read their respective privacy policies when visiting their sites.
6. Your Rights
You have the right to:
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Request access to the personal information we hold about you
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Request correction or deletion of your information
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Withdraw consent for marketing communications at any time
To make any of these requests, please contact us at velvet.essence@outlook.com.
7. Updates to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
Contact Us
📧 velvet.essence@outlook.com
📞 +971 50 596 4089