Terms and Conditions

Terms & Conditions

Last Updated: 22February 2025

Welcome to Velvet Essence! By accessing and using our website www.velvetessence.shop, you agree to be bound by the following terms and conditions. Please read them carefully before using our services.

1. General Information

Velvet Essence is a company specializing in luxury soy wax candles, reed diffusers, and home fragrances. By purchasing from our website, you acknowledge that you have read, understood, and agreed to these terms.

2. Ordering & Payments

  • All orders are subject to availability and acceptance.

  • We accept various payment methods, including credit/debit cards, Apple Pay, and other secure payment gateways.

  • Prices are listed in AED and are subject to change without prior notice.

3. Shipping & Delivery

  • We aim to process and ship orders within 1-2 business days.

  • Shipping times vary depending on the destination. Estimated delivery times will be provided at checkout.

  • Velvet Essence is not responsible for delays caused by third-party carriers.

4. Returns & Refunds

  • We accept returns within 7 days of delivery. Products must be unused and in their original packaging.

  • Refunds will be issued to the original payment method within 5-7 business days after inspection.

  • Please refer to our Refund Policy for more details.

5. Intellectual Property

  • All content, including images, logos, product descriptions, and website design, is the property of Velvet Essence.

  • Unauthorized reproduction, modification, or distribution of our content is strictly prohibited.

6. Limitation of Liability

  • Velvet Essence is not liable for any indirect, incidental, or consequential damages arising from the use of our products.

  • Our products are for external use only. Please follow all safety instructions provided.

7. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Abu Dhabi, United Arab Emirates.

For any inquiries regarding our terms, please contact us at velvet.essence@outlook.com.

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